What are your hours of operation?
We are open Monday through Friday 8:30am till 5:30pm. Stars Signatures is closed on major holidays such as Thanksgiving, Christmas, and New Years.
What is the minimum order?
You may purchase a minimum of 1 piece at regular price and a minimum of 6 pieces for sale items. However, we do recommend that orders are ordered in bulk because we offer competitive quantity pricing.
Do you charge setup fees?
Embroidery setup charges for initial orders less than 36 items is based on size of logo, usually $45 for left chest logos. No setup charges on initial orders of 36 items or more for standard business and personal logos. Note: This is 36 items per logo. If logos are especially difficult, a charge might be applied.
For Promotional items, setup charges are priced individually based on the product.
Can I Add a Monogram?
Monograms may be added to any logo for an additional $7.95. Lettering must be 1/4" or greater to be legible on knit products and 3/8" or greater to be legible on sweaters and totes.
Can I Mix & Match my items to get the quantity discount?
Yes, you can mix any embroidered items together to get your quantity.
What are the Artwork Guidelines?
Our art department requests the highest quality artwork that you can provide. Preferred formats are vector files (CorelDraw, Adobe Illustrator), bitmap files at resolutions of 250 dpi or greater (TIF, EPS, Photoshop, Photopaint) or camera-ready artwork. Graphic art fees may apply to artwork that has to be corrected or cleaned.
*Please note that promotional items might have specific imprint area measurements.
How long until I get my order?
Please allow 24 business hours to process your order and 10 business days for production after approval of artwork & logo.
Promotional items vary greatly by product, usually 1-3 weeks after approval of artwork.
Do you offer rush services?
Please specify in your order description or contact us at 888-627-8277 for any rush orders. We will do our best to accommodate your needs. Extra shipping charges will apply.
What is your return policy?
Only items that have manufacturing defects or errors will be accepted as returns. Any order or portion of an order that has gone beyond 30 days from shipment will be considered non-returnable. All returns will be in the form of a replacement piece or company credit. No refunds will be issued on returns. All decorated garment sales are considered final and cannot be returned under any circumstances.
What shipping methods can I use?
You have the options of Store Pickup (free), ship using U.S. Postal Service (Express, Priority, & Parcel), or ship using UPS (Next Day Air, 2nd Day Air, & Ground). All items are FOB Pinellas Park, Florida. All packages are subject to a handling charge of $1.50.
* You can estimate shipping costs after adding an item in your cart by clicking the 
in the Shopping Cart.
What forms of payment do you accept?
We accept VISA, Mastercard, Discover, American Express and PayPal.
